Effective Date: February 1, 2025
Last Updated: February 1, 2025
1. Introduction
Welcome to Turf Clean (“Company,” “we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Website”), https://turfclean.ca. By using our Website, you agree to the terms of this policy.
2. Data Controller
Turf Clean is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Business Name: Turf Clean
Email: [email protected]
Governing Law: British Columbia, Canada
3. Information We Collect
We collect and process the following types of personal data:
A. Information You Provide to Us
Contact details (name, email address, phone number) when you submit a contact form or make an inquiry.
Billing and shipping information if you make a purchase.
Any information you provide in communication with us.
B. Information Collected Automatically
IP address, browser type, and operating system.
Website usage data through cookies and analytics tools.
Referral sources and interaction history.
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, track analytics, and improve our services. You can manage cookie settings through your browser.
4. How We Use Your Information
We process personal data for the following purposes:
To fulfill orders and provide requested services.
To respond to inquiries and customer support requests.
To improve our Website, marketing, and services.
To comply with legal obligations.
To prevent fraudulent activities.
5. Legal Basis for Processing (PIPA & PIPEDA Compliance)
We process your personal data based on:
Contractual Necessity: To process orders and provide services.
Legitimate Interests: To improve services, respond to inquiries, and market our business.
Consent: For certain marketing activities, where required.
Legal Obligations: To comply with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, email services, analytics tools).
Legal Authorities: If required by law or to protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets.
7. Data Retention
We retain your data only as long as necessary for the purposes described in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
8. Your Rights Under PIPA & PIPEDA
If you are located in British Columbia or Canada, you have the following rights:
Access: Request a copy of the personal data we hold.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal requirements.
Restriction: Request limited processing of your data.
Objection: Object to processing based on legitimate interests.
Data Portability: Request a copy of your data in a machine-readable format.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
11. International Data Transfers
If you are outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from those in your country. We take appropriate safeguards to protect your data.
12. Children’s Privacy
Our Website is not intended for children under 16. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website with the updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://turfclean.ca
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
